Häufig gestellte Fragen: Virtueller Supervisor

No. Assigning Virtual Supervisor permissions does not incur any charges. Billing is entirely consumption-based. Charges apply only when the system performs AI-driven actions. For example, when summaries or insights are generated, when an interaction is translated, or when an interaction is evaluated using a form with AI Scoring–enabled questions.

AI Summary and Insights – Billing occurs only when summaries or insights are generated, not when they are viewed or retrieved via API. Charges are based on Genesys AI Tokens, where 1 token = 50 summaries and insights. AI Translate – Billing occurs when an interaction transcript is translated from one language to another. Charges are based on Genesys AI tokens where 1 token = 2 interaction translated. AI Scoring – Billing occurs when an interaction is scored with an evaluation form that has questions enabled with AI Scoring. Charges are based on Genesys AI tokens where 1 token = 20 evaluation analyzed… [More]

Virtual Supervisor includes: AI Scoring AI Summary and insights AI Translate     For more information, see: AI scoring best practices.