Announced on	Effective date	Aha! idea
2024-02-21	2024-11-11	Aha! link

In a future Genesys Cloud release, Genesys will introduce an updated agent messaging UI. This enhanced interface matches the current process while providing a more user-friendly experience. The updated UI includes a redesigned thread layout, a dedicated send button, an intuitive character counter, improved message grouping, and the introduction of several new, smaller features. For more information, see the Agent UI – New messaging component community post.

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