Genesys Cloud – Funktionen in Kürze verfügbar
This preview lists the features scheduled for the next Genesys Cloud release. The features will not be live in Genesys Cloud until September 23, 2024. The feature descriptions in the September 23, 2024 Genesys Cloud Release Notes will contain links to the accompanying documentation in the Resource Center or Developer Center. For information about upcoming Genesys Cloud feature releases, see the Feature releases and Announcements sections in Genesys Cloud Release Notes.
Die Verfügbarkeit der Funktionen kann unterschiedlich sein und hängt unter anderem von folgenden Faktoren ab: Bereitschaft in der jeweiligen Region, Produktlizenzierung und Veröffentlichungszeitplan von Genesys. Weitere Informationen finden Sie im Veröffentlichungszeitplan für Genesys Cloud .
2024 Genesys CIDR-Erweiterung und Benachrichtigung zu Firewall-Anforderungen
Work items custom panel support
Genesys Cloud now supports the ability to use client applications to create and add custom panels to work items. Developers can create and publish custom i-frame panels to enhance work items with tailored content and tools. Administrators can add these custom panels and determine the order on a work item. This enhancement improves the flexibility and functionality of work items, enabling more customized workflows and better support for specific operational needs.
Enhanced responsive layout and widget scaling for dashboards
Supervisors can now use dashboards with an enhanced responsive layout, and auto-scaling widget sizing. The enhanced responsive layout ensures constant access to key performance insights, regardless of screen size, without compromising the user experience. In addition, updated charts now feature improved color contrast and accessibility compliance, making the dashboards more user-friendly. These changes align the analytics dashboards with modern UX standards, providing a more streamlined and accessible interface.
Suppress profile notifications
Administrators can now allow users to suppress profile notifications through the notification preferences. Previously, users received profile notifications by default without the option to disable them. Also, Genesys Cloud telephony users can now toggle on or off hardware notifications for input and output devices. This feature reduces unnecessary interruptions and enhances user customization of their notification settings.
Workflow triggers for collaborate chat messages
Administrators can now trigger Architect workflows each time that Genesys Cloud creates, updates, or deletes a Collaborate chat message. This feature allows organizations to automate processes based on chat activity and improves event orchestration and process automation.
Persistent agent settings for embedded clients on the server side
Genesys Cloud embedded clients can now ensure that agent settings, such as Prompt for queue on click-to-dial, and Remember the last selected queue, are stored on the server side. Previously, these settings were saved locally in agent browsers only and would not persist when they cleared their cache or reset their browser. Agents no longer need to reconfigure their preferences after a reset, which reduces their setup time and improves workflow efficiency. This feature helps provide a more stable and reliable experience for managing personalized agent settings across sessions.
Workflow triggers for external user presence events
Administrators can now trigger Architect workflows based on user presence events from UC integrations like Microsoft Teams, Zoom, or 8x8, in addition to Genesys Cloud events. This update enables organizations to automate processes via presence events from external platforms, which enhances integration flexibility and streamlines workflows that trigger by user status changes.
