Genesys Cloud Archive - December 2024
List of the Genesys Cloud release notes published in December 2024.
December 2, 2024
Kundeninteraktion
- 2024 Genesys CIDR-Erweiterung und Benachrichtigung zu Firewall-Anforderungen
- Authenticated messaging enabled for Mobile Messenger
- View Mobile Journey Tracking for enhanced agent insights
- Web messaging Hungarian, Ukrainian, and Vietnamese support
Kontoführung
- Audit Viewer granular detail of role changes
Customer Engagement
- Additional speech-to-text (STT) options for Architect bot flows
Produktivität der Mitarbeiter
- Preview active emails in queue and parked emails
- Collaborate chat hyperlink ability
Offene Plattform
- Outbound campaign management support in CX Cloud from Genesys and Salesforce
Selbstbedienung und Automatisierung
- Capture slot values via LLMs with Genesys Virtual Agent
- Generative knowledge article answers with Genesys Virtual Agent
Mitarbeiterbindung
- Workforce management activity smoothing and schedule variability
