FAQs: Digital user tracking
Can I use digital user tracking at no additional cost?
Digital user tracking is free for Genesys AI Experience customers. Customers who… [More]
Do I need to configure web tracking?
No, configuring web tracking is optional. By default, Digital User Tracking applies… [More]
Does digital user tracking comply with GDPR?
As part of the Genesys Cloud CX platform, digital user tracking complies… [More]
How do I migrate to Messenger-specific web tracking settings from the global settings of Genesys Predictive Engagement?
Your existing Messenger configurations that rely on the global web tracking settings… [More]
Is digital user tracking replacing Genesys Predictive Engagement?
Digital user tracking does not replace Predictive Engagement. Previously, web and mobile… [More]
What data is captured by digital user tracking when a visitor navigates in my website or mobile app?
Genesys recognizes that every customer’s journey is unique and requires numerous data… [More]
Where should I configure digital user tracking?
With the introduction of Digital User Tracking (formerly known as Journey Tracking),… [More]
